Customer Success Representative (Remote, working time: 3PM – 12AM)

Junior | Remote | Customer Success Representative

Vacancy: 03 | Date Created: 24 May, 2023

Key Responsibilities

  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
  • Work with the customers to make sure they can get the most value from the product.
  • Resolves product or service problems by clarifying the customer’s complaint and transferring to the right team for solving the problems.
  • Communicate with customers through various channels like email, chat or call.
  • Work closely with agencies to help their clients to install our app, answer their questions or gather requirements then collaborate with the technical team to implement.
  • Provide customer feedback on the app usage.
  • Ensure customer satisfaction and provide professional customer support.
  • Be the main point when dealing with bad reviews or urgent issues.
  • Support technical team to explain complicated issues to customers.

Basic Qualifications

  • At least 1+ years of customer success experience in a software product company.
  • Good English skills.
  • Strong communication (verbal and written) and interpersonal skills.
  • Ability to stay calm when customers are stressed or upset.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Empathetic, positive attitude with a desire to help our customers reach their goals.
  • Pay attention to every detail/aspect of the work.

Preferred Qualifications

  • IELTS > 6.
  • Can use one of the following languages besides English: German, French or Japanese.


  • 100% remote culture. Live and work from wherever you feel happiest.
  • Year-end Bonus based on your performance.
  • Offers allowance for any classes supporting the physical and mental health of employees, such as gyms, fitness, yoga, dancing, vocal, etc.
  • Day-off: 14 days/year and Vietnam holidays.
  • MacBook provided after probation.
  • Online Meet-ups: Weekly Happy Hour, Weekly Monday Funday, Internal Mini Games and Contests, Virtual Online Parties, etc.
  • Offline Meet-ups: All team Co-work, Monthly Meet-ups, Year-End Parties, etc.
  • Boost Company Trips.
  • Technical and general workshops in the company.
  • Free online learning and reimbursements for selected courses.
  • Bao Viet Premium Health Care Insurance (after 3 months in the role).
  • Annual health check-up at Premium Clinics.
  • Great chance to improve your expertise/skills and English communication via international exposure.
  • Get support and work with talented and friendly members.

Job Type

  • Full-time

Working time

  • From Monday to Friday with working time from 3:00 PM to 12:00 AM (GMT+7)
Apply now